Frequently Asked Questions

Find quick answers about bookings, instant passes, payments, and cancellations with Ubud Experience.

Already have an active reservation?

Check your voucher, payment status, or download your digital pass.

How fast do I receive my booking confirmation & ticket? +

All reservations completed with verified online payments or instant pay-on-spot are confirmed immediately. You will receive an instant digital ticket voucher with a QR Code and unique booking reference (e.g. GB-20261008-XXXX) that can be accessed anytime via our Check Ticket portal.

What payment methods are accepted? +

We support multiple payment channels:

Online Instant Payments: QRIS, GoPay, OVO, ShopeePay, Credit/Debit Cards, and Bank Virtual Accounts.
Manual Bank Transfer: Transfer directly to our verified company bank account (verified during operational hours).
Pay on Spot (Arrival): Secure your reservation online now and settle payment directly at the counter upon departure.

Can I cancel or reschedule my experience? +

Yes! Most of our activities offer Free Cancellation up to 24 hours prior to your scheduled departure date. If you need to change dates or participant names, please contact our support team with your booking reference at least 24 hours in advance.

Do I need to print my ticket or voucher? +

No paper printing is required! Simply present your digital mobile e-ticket pass on your smartphone to our staff or guide at the check-in point.

What happens if the weather is unsafe? +

Your safety is our highest priority. In the rare event of severe weather conditions or government safety advisories, we will provide you with a complimentary date reschedule or a full 100% refund.

Still have questions?

Our friendly local support team is ready to assist you anytime.

Contact Guest Support →